Fusing your IT's view together with the process based view of your business applications in a single centralized tool allows you to interpret availability of management resources and IT staff in the near future. This is a new level of Service quality. For this purpose isyVmon may be extended with two additional extensions: Business Activity Monitoring (BAM) and Business Intelligence (BI).
BAM provides real-time evaluation of aggregated states of the monitored systems and applications and definitions of their parent processes (Service Delivery). By mapping the systems and applications of the IT infrastructure to the business process logic you receive holistic view results. IT staff and management alike can recognize the impact of a system failure on the availability of a business process and can trigger reactions. For compliance reporting you can define uniform metrics and key performance indicators (KPI) and have them monitored automatically.
